Haier’s excellent case of serving the truth and warming people’s hearts for 43 weeks

Yesterday, there was something wrong with the refrigerator at home. I asked Haier for after-sales service, and Haier service master immediately came to give me guidance. After that, I also tested the water quality in my house. The master tested the water quality of tap water and mineral water, which were 143 and 38 respectively. At first, I didn’t believe this value. I felt that this instrument for measuring water quality was set in advance and was suspected of cheating. After listening to my words, Haier’s service master was not angry, but also thought hard about ways to solve my doubts. Finally, the master said to let me wash my hands with mineral water, and then measure them after washing. As a result, I found that the value changed from 38 to 156! It turns out that the tap water we usually drink is as full of bacteria and viruses as the tap water we wash our hands. It’s not drinkable. It’s so scary. It seems that it is really necessary to buy a water purifier for my family, so I rushed to the patient Haier service master and high-quality Haier service. I configured Haier water purifier for my family and my parents’ family.

2. (Turn) Haier who serves with heart.

National Day is approaching. My parents who are far away from home will come to my home to play. Although the home is beautifully decorated, there is no time to buy the refrigerator for storing food, and the position of the reserved refrigerator is empty. In order to let my parents experience a complete modern living environment after coming home, I bought a Haier refrigerator online.
Although it was purchased online, Haier’s service speed is still as fast as that. They arrived on time within the time I appointed, and the master with the refrigerator was panting, but his face was still full of smiles. At home, they took out Haier’s unique home appliance security inspection equipment to conduct a general inspection of my home’s electricity consumption environment. When they saw the position of the socket reserved during the decoration of my home, the thread was not only messy but also bare. They told me: "The wire will have great security risks, please let us rule it out for you." "Let me do such a simple thing myself," I said quickly. "We are very professional in such matters, so we won’t bother you," they replied. Hearing their sincere words, I had to stay by and see their quick and professional methods, and soon the bare and messy thread was cleaned and wrapped beautifully and safely. The masters began their busy installation work, and the refrigerator was installed in a short time. They took out the towels they carried with them to wipe off the traces left by the installation. After their professional observation during the trial run, they confirmed that all the indicators of the refrigerator were qualified, and the masters carefully explained it to me. When I saw the newly installed refrigerator at home, I saw Master Haier’s smiling and sincere face again.
3. (Transfer) Haier’s service concepts emerge one after another.
The National Day is coming, and businesses of various products are trying their best to show their products and services. In order to better report the consumption news during the National Day, our newspaper sent a special person into the market and got the first-hand real information.
In the home appliance industry, Haier was once again praised by consumers: Haier is fast and timely. The inspection during installation is comprehensive and thoughtful. In particular, there are many extended services: testing the use environment of products. Now it is introduced: water quality testing. Haier’s service concept is always thinking about what consumers think.
In our random interview, a user who bought Haier washing machine told us in detail that when he bought Haier washing machine, the first thing he thought of was Haier quality and service. During the scheduled installation, Master Haier was not only punctual, but also synchronized with the installation, which saved a lot of intermediate troubles. When installing the washing machine, they checked the electricity environment and the water quality at home, which made him feel more at ease in his living environment. He finally told us that the Haier service he enjoys is what every consumer wants, and he hopes that we can tell all consumers his personal feelings.

4. (Transfer) Haier, value-added services are worth learning.

I have long heard that Haier’s service is good, so I need to install a water heater before my store opens, so I chose Haier without hesitation.

Before the appointed time, the service staff came with the water heater. Before entering the door, they put on their shoes, showed their business cards, and gave me a service supervision card, so that I could supervise his work according to the standards of the supervision card. I was really looking forward to supervising others’ work for the first time, and I also wanted to learn their service specifications and apply them to my after-sales service of electric vehicles.

After communicating with me about the installation plan, the service staff skillfully installed it, and it didn’t take long to complete the installation. They also tested the water in my shop with the TDS pen that they brought with them, and introduced me to the hidden dangers and solutions of drinking water at present. After the installation, the arch just for opening was delivered, and the service staff did not hesitate to help us set up the arch together, and enthusiastically finished the arch with us before leaving.

Haier’s service has been sublimated to provide meticulous value-added services to users on the basis of the original products and services. While being moved by the enthusiasm of Haier people, I secretly decided to study Haier’s service spirit to help my career become bigger and stronger! I also wish Haier better and better!

5, (turn) Haier’s service, unparalleled enjoyment

I recognize the quality of Haier very much, and Haier’s service is also the most thoughtful. When choosing home appliances, I only choose Haier because I believe in Haier’s service.

I bought a household air conditioner in Haier store on July 17th, 2013, and needed to install it at home at 9 am on July 18th, 2013. I didn’t expect the after-sales staff to install it at home within the time I asked. When they entered the door, they politely rang the doorbell and showed their employment certificates. The neat and clean clothes made me feel Haier’s professionalism immediately. In front of the door, I specially put on a shoe cover to show the thoughtful service in the details. After I got home, I first helped me to measure electricity safely, and also measured water in my home, which made me really feel the service. After confirming that it was the model I bought, Haier’s master skillfully installed the trial machine for me, and also helped me clean up the place where the air conditioner was installed after installation. The service was really thoughtful, and I liked this service very much. The after-sales staff also introduced Haier’s "extended warranty" service to me when I left my home. Finally, I said that I can contact you at any time if I have any problems in the future, and I also left a service supervision card and contact information. If there is something wrong with the air conditioner, someone can help me repair it, and I feel that Haier is by my side.

Haier’s service is really humanized, and their service is an unparalleled enjoyment. I recognized Haier very much and recommended Haier products to friends and relatives. Haier’s thoughtful service made me fall in love with Haier unconsciously.

6, (turn) Haier after-sales, five-star service

I have always heard that Haier’s products are good and its service is five-star service. This time, I also need to change the washing machine at home, so I chose Haier without hesitation.

As the next day was Mid-Autumn Festival, I made a reluctant request to complete the installation on the same day. I didn’t expect that the after-sales service could really come to my house on time. After the after-sales service made an appointment with me, I arrived at my door 10 minutes early, rang the doorbell politely, and saw the service staff wearing clean and tidy work clothes. I was very happy to meet him. The service staff first showed his work permit and put on shoe covers before entering the house. First, I checked that the box of the machine was in good condition, and then opened it. Toolbox. After that, I measured the electricity for my home to make sure there was no potential safety hazard, and reminded me that Haier introduced a policy of free water measurement for users for their health, and tested the water quality for my home with a water measuring pen, which was as high as 365, and explained Haier’s customized water purifier to me. Finally, the master skillfully and professionally installed the machine for me and tried it out. He also explained to me in detail how to use it, matters needing attention and how to maintain it, and also recommended extended warranty service to me.

Before the service staff left, they left me a service supervision card and cleaned up the installation site. It was so sweet. Haier service, absolute five-star enjoyment!

7, (turn) Haier service, true feelings warm people’s hearts.

I live in Mianshan North Street, Jiexiu City. I have long wanted to change a TV for my family, but I have been entangled in which brand to change. Until some time ago, my friends and I recommended that Haier’s products and services are excellent. I went to the mall and bought a TV.

At the appointed installation time, Master Liang, a staff member of Haier, dressed in a neat frock, showed his certificate, put on a shoe cover, handed me a work permit, and asked me to supervise the service process. Then he conducted a safety electricity test on the power supply at home, asked me to measure the water quality, connected my tap water, took a pen-like thing and measured it to be 362. He also explained to me in detail the international standards and how much water was available to people. Soon, Master Liang skillfully installed the washing machine, then patiently explained to me the little knowledge in use and maintenance, and then helped clean up the installation site.

After the installation, the master confirmed that it was correct and left Haier’s national unified after-sales service supervision card before leaving. If you have any questions, you can call at any time. I really feel that Haier’s service is in place, and the staff’s operation is skilled and professional, which makes her feel the feeling of God. Haier’s service really makes people feel intimate, worry-free and assured.

8. (Turn) Haier service brings the warmth after the holiday.

Haier has been chosen for so many years, and it is safe to use it. Haier adheres to the principle of "sincerity forever" and provides meticulous service to users, making them feel warm after the Mid-Autumn Festival.

My name is Xu Xiulian, and I am a user in xiaodian district. On August 31st, I bought a washing machine in Tianlong Gome. After I bought it, I didn’t ask for delivery and installation because of something at home. After the Mid-Autumn Festival, my home was immersed in a festive atmosphere. We called the after-sales service and asked for a door-to-door visit. The after-sales information officer had a very good service attitude. We first verified our specific address and then agreed on the door-to-door time.

Ten minutes before the appointed time, the master has arrived at the door. After the after-sales master entered the door, he first showed his employment certificate, then put on his shoe cover before entering the door. He first measured the electricity and water quality, and explained the importance of water quality health in detail. The master asked us some of our usual living habits, suggested where we should put the washing machine, and the master installed the washing machine and explained the instructions and precautions to us. We were very happy. Finally, the master took out the service record sheet for us to fill in. After the evaluation, the master left the service supervision card and the water health service card, saying that if there are any questions that you don’t understand, just call and we will serve 24 hours a day. Finally, we watched the master hand over a cup of hot water, and he politely refused.

Haier’s service makes us truly feel the word "sincerity", which warms our hearts. Choosing Haier is not only reassuring, but also more comfortable. We will continue to use Haier brand products in the future, and I will let my friends around us use Haier brand and feel the sincere service brought by Haier!

9, (turn) Haier good partner service to send health

I am a loyal old user of Haier. I recently bought a Haier water heater online. After the arrival of the goods, the master quickly contacted the door-to-door service. Before entering the door, the master took out his own shoe cover and put it on, and showed his work permit. The master first inspected the installation environment of my home and gave us suggestions on which position to hang it. After we discussed it, the master conducted a comprehensive test on all kinds of sockets in my home through the professional equipment brought, and confirmed the safety of electricity consumption at home, and then tested them for us free. Seeing the numbers on the water measuring pen, I got a preliminary understanding of my own water use for the first time. The TDS value of the test result is 298, which seems to be a big gap for the standard of direct drinking water within 50. The master also introduced us to Haier’s new water purification equipment. Although we didn’t decide to buy it, I was impressed by Haier’s service for users. The master then installed the water heater for us, and after confirming that everything was normal, the master packed things and cleaned the site. Seeing that the master was so hard and enthusiastic, I brought him a glass of water to have a rest before leaving, but the master said that the company had a rule not to eat or drink anything in the user’s house. Thank you for your kindness. I am very moved by Haier’s intimate service, and I really feel Haier’s value-added service. I am proud that China can have such an excellent national brand.

10. (Transfer) Haier’s quality is trustworthy.

Give a rose, leave a lingering fragrance in your hand, and Haier’s service is deeply rooted in people’s hearts! I bought a Haier machine on September 16th this year and agreed to install it before 19th. As a result, the Mid-Autumn Master didn’t rest, and the master came before the required time. Skillfully put on the shoe covers, show the work license and supervision card, and after a set of service processes is completed, ask me warmly with a smile what requirements I have, and tell me how to arrange reasonably according to the furnishings at home, and then start construction after making a satisfactory installation plan. Master Haier’s personal qualities are beyond my expectation, and their professionalism makes me admire!

After installing the machine, the master tested the water quality for me free of charge. In the 21st century, global environmental pollution is serious, especially water quality. The master told me what problems there are in drinking water now and how to drink it will be healthier. The installation master took out his own water measuring pen, took a glass of water from the water pipe, and then put the water measuring pen into the water, and a value appeared. The master told me that this TDS value was specially formulated to improve people’s living standards at present, and people below 50 can drink raw water directly. Suddenly, I feel that Haier people are really caring! Haier can enter the world’s top 500 companies, and its survival in such a competitive market economy is entirely achieved by Haier’s advanced work and management concepts and Haier’s quality and perfect service! The master also introduced Haier’s water purifier. I think it is absolutely necessary to order it. Busy life and tense rhythm make our physical function decline. The activity of water purifier is particularly good. It is the installation master, the water purifier and Haier that make us feel at ease, comfortable and happy in life!

I sincerely thank Master Haier for his thoughtful service, and wish Haier people a smooth work and a more brilliant tomorrow![Return to Anhui Quotes Home Page]